Privacy & Return Policies

Privacy Policy

We are committed to protecting your privacy. Any personal information you provide will be used solely to process your orders, provide support, and improve your experience.
We do not share your data with third parties except as necessary to fulfill your order or as required by law.


Shipping Policy

We aim to process and ship all orders promptly. Once your order is confirmed, you will receive shipping details and an estimated delivery timeline.
Please note that shipping delays may occur due to unforeseen circumstances, and we will keep you updated accordingly.


Return & Exchange Policy

You may return or exchange products within 14 days of delivery, provided that the items are:

  • In original condition

  • Unused

  • In the original packaging

To initiate a return or exchange, please contact us with your order number and a brief explanation.
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
We reserve the right to refuse returns that do not meet these conditions.


Refund Policy

Refunds are issued only for items that meet the return conditions mentioned above.
Once we receive and inspect the returned item, your refund will be processed within a few business days.

 

Address

New Cairo - Nozha